Cinema Experience Lead | Guest Service & Costa Coffee

Odeon Cinemas; Leicester; Sur place; GBP 19 000 - 21 000; Plein temps

Avantages offerts par ce poste

Free cinema tickets

Costa Coffee training & leadership

Staff discounts

Wellbeing support

Development pathways

Résumé du poste

ODEON Cinemas in Leicester is seeking a Cinema Experience Manager to lead a dynamic team and enhance guest experiences across cinema and Costa Coffee operations. You will guide shifts, ensure high standards, and drive service excellence during busy showings.

Join a fast-paced environment with full training and development pathways, plus perks like cinema tickets and staff discounts. This role requires flexible evenings, weekends, and late shifts to deliver memorable cinema moments.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• People-first leadership style with strong communication.
• Commitment to safety, service, and operational delivery.

Responsabilités

• Lead and motivate Cinema Hosts across each shift.
• Oversee guest experience across retail, ticketing, ushering and Costa Coffee ops.
• Ensure Costa Coffee quality and service meet brand standards.
• Deliver excellent service during busy showings and peak releases.
• Maintain high standards across safety, cleanliness, and food handling.
• Run shift briefings and make on-shift operational decisions.
• Coach team members to build skills and progression.
• Identify opportunities to improve processes and guest satisfaction.

Connaissances

Team leadership

Hospitality

Communication

Problem solving

Safety standards

Flexibility

Description du poste

ODEON Cinemas in Leicester is seeking a Cinema Experience Manager to lead a dynamic team and enhance guest experiences across cinema and Costa Coffee operations. You will guide shifts, ensure high standards, and drive service excellence during busy showings.

Join a fast-paced environment with full training and development pathways, plus perks like cinema tickets and staff discounts. This role requires flexible evenings, weekends, and late shifts to deliver memorable cinema moments.