Cinema Experience Lead — Guest Delight & Costa Coffee Ops

ODEON Cinemas Group; Northwich; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON Cinemas Group is seeking a Cinema Experience Manager to support the Cinema Manager in delivering smooth, memorable cinema operations. You will lead and motivate a team of Cinema Hosts, oversee guest experiences across retail, ticketing, ushering, and Costa Coffee, and ensure quality service during peak times.

The role requires flexible hours, strong leadership, clear communication, and commitment to safety and operations.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments
• Strong communication and problem-solving skills
• High standards of safety, service, and operational delivery
• Flexibility to work evenings, weekends, and late nights

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift
• Overseeing guest experience across all areas; retail, ticketing, ushering, and Costa Coffee operations
• Ensuring Costa Coffee quality and service meet brand standards
• Delivering excellent service during busy showings and peak film releases
• Maintaining high standards across safety, cleanliness, compliance, and food handling
• Running shift briefings and making on shift- operational decisions
• Coaching team members to build skills, confidence, and progression
• Identifying opportunities to improve processes and guest satisfaction

Job description

ODEON Cinemas Group is seeking a Cinema Experience Manager to support the Cinema Manager in delivering smooth, memorable cinema operations. You will lead and motivate a team of Cinema Hosts, oversee guest experiences across retail, ticketing, ushering, and Costa Coffee, and ensure quality service during peak times.

The role requires flexible hours, strong leadership, clear communication, and commitment to safety and operations.