Cinema Experience Lead | Guest Service & Costa Coffee Ops

ODEON Cinemas Group; Leicester; Sur place; GBP 19 000 - 21 000; Plein temps

Avantages offerts par ce poste

Free cinema tickets

Food discounts

Wellbeing support

Costa Coffee training

Résumé du poste

ODEON Cinemas Group is seeking a Cinema Experience Manager to help lead a dynamic team and create memorable guest experiences. You will support the Cinema Manager in delivering smooth operations, from guest services to Costa Coffee management, while upholding brand standards and safety.

Ideal candidates will bring experience in hospitality or retail leadership, a people-first approach and strong communication skills.

Qualifications

• Experience leading or supporting teams in hospitality, retail or fast-paced environments.
• Demonstrated people-first leadership style.
• Strong communication and problem-solving skills.
• High standards of safety, service and operational delivery.
• Flexibility to work evenings, weekends and late nights.
• Ability to travel safely to and from late shifts.
• Willingness to learn Costa Coffee operations and quality standards.

Responsabilités

• Lead and motivate Cinema Hosts across shifts.
• Oversee guest experience in all areas: retail, ticketing, ushering and Costa Coffee.
• Ensure Costa Coffee quality and service meet brand standards.
• Deliver excellent service during busy showings and peak releases.
• Maintain high standards of safety, cleanliness and compliance.
• Run shift briefings and make on-shift operational decisions.
• Coach team members to build skills, confidence and progression.
• Identify opportunities to improve processes and guest satisfaction.

Connaissances

Team leadership

People-first leadership

Communication skills

Safety standards

Flexible schedule

Reliable transport

Costa Coffee training

Description du poste

ODEON Cinemas Group is seeking a Cinema Experience Manager to help lead a dynamic team and create memorable guest experiences. You will support the Cinema Manager in delivering smooth operations, from guest services to Costa Coffee management, while upholding brand standards and safety.

Ideal candidates will bring experience in hospitality or retail leadership, a people-first approach and strong communication skills.