Cinema Experience Lead | Guest Joy & Costa Coffee Expert

Odeon Cinemas Ltd; Northwich; Teletrabalho; GBP 19 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free cinema tickets

Food & drink discounts

Wellbeing support

Costa Coffee leadership training

Resumo da oferta

ODEON Cinemas Ltd is seeking a Cinema Experience Manager to help run busy cinema operations and Costa Coffee leadership. You will lead a team, ensure excellent guest experiences, and uphold brand standards while delivering memorable visits.

Join us on a training rate of £13.71 per hour and progress to £15.55 per hour once training is complete, with opportunities for development and inclusion across our theatres.

Qualificações

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operational delivery.
• Flexibility to work evenings, weekends, and late nights.
• Willingness to learn Costa Coffee operations and quality standards.

Responsabilidades

• Lead and motivate Cinema Hosts during each shift.
• Oversee guest experience across all areas: retail, ticketing, ushering, and Costa Coffee.
• Ensure Costa Coffee quality and service meet brand standards.
• Deliver excellent service during busy showings and peak releases.
• Maintain high standards of safety, cleanliness, compliance, and food handling.
• Run shift briefings and make on-shift decisions.
• Coach team members to build skills, confidence, and progression.
• Identify opportunities to improve processes and guest satisfaction.

Conhecimentos

Team leadership

Communication

Problem solving

Safety standards

Flexibility

Descrição da oferta de emprego

ODEON Cinemas Ltd is seeking a Cinema Experience Manager to help run busy cinema operations and Costa Coffee leadership. You will lead a team, ensure excellent guest experiences, and uphold brand standards while delivering memorable visits.

Join us on a training rate of £13.71 per hour and progress to £15.55 per hour once training is complete, with opportunities for development and inclusion across our theatres.