Cinema Experience Lead — Free Tickets & Perks

Odeon Cinemas; Sheffield; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON Cinemas in Sheffield is seeking a Cinema Experience Manager to lead a shift-based team and drive outstanding guest experiences across cinema operations including retail, ticketing and ushering. You’ll coach staff, run briefings, ensure safety standards and maintain service quality during peak shows.

We offer structured development, full training, and perks such as free cinema tickets, food & drink discounts, and wellbeing support. Evening and weekend work required.

Qualifications

• Experience leading or supporting teams in hospitality, retail or fast‑paced environments.
• Strong people management and communication skills.
• High standards of safety, service and operational delivery.

Responsibilities

• Lead and motivate Cinema Hosts throughout each shift.
• Oversee guest experience across all areas: retail, ticketing and ushering.
• Deliver excellent service during busy showings and peak releases.
• Maintain high standards in safety, cleanliness, compliance and food handling.
• Run shift briefings and make on‑shift operational decisions.
• Coach team members to build skills, confidence and progression.
• Identify opportunities to improve processes and guest satisfaction.

Skills

Team Leadership

Communication

Problem-Solving

Customer Service

Safety Standards

Flexibility

Job description

ODEON Cinemas in Sheffield is seeking a Cinema Experience Manager to lead a shift-based team and drive outstanding guest experiences across cinema operations including retail, ticketing and ushering. You’ll coach staff, run briefings, ensure safety standards and maintain service quality during peak shows.

We offer structured development, full training, and perks such as free cinema tickets, food & drink discounts, and wellbeing support. Evening and weekend work required.