Cinema Experience Leader - Guest-First Service

ODEON Cinemas Group; Stafford; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON Cinemas Group in Stafford is seeking a Cinema Experience Manager to lead a team of Cinema Hosts and oversee guest experiences across retail, ticketing and ushering. You will deliver service during busy showings, maintain safety and cleanliness, and coach staff to progress in their roles.

Join a culture focused on inclusion, guest satisfaction, and developing leadership skills, with shifts including evenings and weekends and perks like free cinema tickets and discounts.

Qualifications

• Experience leading or supporting teams in hospitality or fast-paced settings.
• A supportive, people-first leadership style.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operational delivery.
• Flexibility to work evenings, weekends, and late nights.

Responsibilities

• Lead and motivate Cinema Hosts during each shift.
• Oversee guest experience across all areas: retail, ticketing and ushering.
• Deliver excellent service during busy showings and peak releases.
• Maintain high standards of safety, cleanliness, compliance, and food handling.
• Run shift briefings and make on-shift decisions.
• Coach team members to build skills, confidence, and progression.
• Identify opportunities to improve processes and guest satisfaction.

Skills

People leadership

Customer service

Communication

Problem solving

Flexibility

Job description

ODEON Cinemas Group in Stafford is seeking a Cinema Experience Manager to lead a team of Cinema Hosts and oversee guest experiences across retail, ticketing and ushering. You will deliver service during busy showings, maintain safety and cleanliness, and coach staff to progress in their roles.

Join a culture focused on inclusion, guest satisfaction, and developing leadership skills, with shifts including evenings and weekends and perks like free cinema tickets and discounts.