Cinema Experience Leader: Lead Shifts, Elevate Guests

ODEON Cinemas Group; Greater London; Presencial; GBP 19.000 - 23.000; Tempo integral

Benefícios oferecidos por esta vaga

Free cinema tickets

Food & drink discounts

Wellbeing support

Resumo da vaga

ODEON Cinemas Group is seeking a Cinema Experience Manager to help lead a dynamic team and bring to life memorable cinema moments. You will support the Cinema Manager in delivering smooth operations and guest satisfaction across all areas, including retail, ticketing, and ushering.

You’ll lead shifts, coach staff, and maintain safety, cleanliness, and service standards, working evenings, weekends, and late nights.

Qualificações

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• People-first leadership style with strong communication.
• Flexibility to work evenings, weekends, and late nights.

Responsabilidades

• Lead and motivate Cinema Hosts throughout each shift.
• Oversee guest experience across all areas; retail, ticketing and ushering.
• Deliver excellent service during busy showings and peak film releases.
• Maintain high standards across safety, cleanliness, compliance, and food handling.
• Run shift briefings and make on-shift operational decisions.
• Coach team members to build skills, confidence, and progression.
• Identify opportunities to improve processes and guest satisfaction.

Conhecimentos

Team Leadership

Hospitality experience

Communication

Problem solving

Shift flexibility

Safety & compliance

Descrição da vaga

ODEON Cinemas Group is seeking a Cinema Experience Manager to help lead a dynamic team and bring to life memorable cinema moments. You will support the Cinema Manager in delivering smooth operations and guest satisfaction across all areas, including retail, ticketing, and ushering.

You’ll lead shifts, coach staff, and maintain safety, cleanliness, and service standards, working evenings, weekends, and late nights.