Cinema Experience Lead

Odeon Cinemas Ltd; Stafford; Híbrido; GBP 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free cinema tickets

Food & drink discounts

Wellbeing support

Descripción de la vacante

ODEON Cinemas Ltd in the United Kingdom is seeking a proactive Cinema Experience Manager to lead the team and elevate guest experiences during busy showings.

You’ll coach Cinema Hosts, oversee retail, ticketing and ushering operations, and uphold safety, cleanliness and service standards. The role offers training and a clear progression path with generous perks.

You should thrive in fast-paced environments, communicate well, and work evenings, weekends and late nights.

Formación

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• A supportive, people-first leadership style.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operational delivery.
• Flexibility to work evenings, weekends, and late nights.
• A safe way to travel to and from late shifts.

Responsabilidades

• Leading and motivating Cinema Hosts throughout each shift,
• Overseeing guest experience across all areas; retail, ticketing and ushering
• Delivering excellent service during busy showings and peak film releases
• Maintaining high standards across safety, cleanliness, compliance, and food handling
• Running shift briefings and making on shift- operational decisions
• Coaching team members to build skills, confidence, and progression
• Identifying opportunities to improve processes and guest satisfaction

Conocimientos

Team leadership

Communication

Problem solving

Customer service

Descripción del empleo

ODEON Cinemas Ltd in the United Kingdom is seeking a proactive Cinema Experience Manager to lead the team and elevate guest experiences during busy showings.

You’ll coach Cinema Hosts, oversee retail, ticketing and ushering operations, and uphold safety, cleanliness and service standards. The role offers training and a clear progression path with generous perks.

You should thrive in fast-paced environments, communicate well, and work evenings, weekends and late nights.