Cinema Experience Lead — People-First, Fast-Paced Ops

Odeon Cinemas; Dundee; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON Cinemas in Dundee is seeking a Cinema Experience Manager to lead a busy team and ensure memorable guest moments. You’ll support the Cinema Manager in delivering smooth operations, coaching Hosts, and upholding safety and service standards.

Work evenings and weekends with progression through structured development; enjoy perks including free cinema tickets, food and drink discounts, wellbeing support, and a salary of £13.71 per hour during training rising to £15.55 per hour when fully

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• A supportive, people-first leadership style
• Strong communication and problem-solving skills
• High standards of safety, service, and operational delivery
• Flexibility to work evenings, weekends, and late nights.
• A safe way to travel to and from late shifts.

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift
• Overseeing guest experience across all areas; retail, ticketing and ushering
• Delivering excellent service during busy showings and peak film releases
• Maintaining high standards across safety, cleanliness, compliance, and food handling
• Running shift briefings and making on shift- operational decisions
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction

Skills

People leadership

Communication

Problem solving

Safety & service standards

Job description

ODEON Cinemas in Dundee is seeking a Cinema Experience Manager to lead a busy team and ensure memorable guest moments. You’ll support the Cinema Manager in delivering smooth operations, coaching Hosts, and upholding safety and service standards.

Work evenings and weekends with progression through structured development; enjoy perks including free cinema tickets, food and drink discounts, wellbeing support, and a salary of £13.71 per hour during training rising to £15.55 per hour when fully