Cinema Experience Lead

Odeon Cinemas; Chelmsford; Presencial; GBP 19.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free cinema tickets

Food & drink discounts

Wellbeing support

Descripción de la vacante

ODEON is seeking a Cinema Experience Manager to lead a team and bring the buzzing cinema atmosphere to life. You’ll support the Cinema Manager in delivering smooth operations and exceptional guest experiences, from ticketing to Costa Coffee service.

You’ll work in a fast-paced environment, lead a friendly team, and pursue structured development with full training provided. Competitive hourly rates apply with progression after training.

Formación

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operational delivery.
• Flexibility to work evenings, weekends, and late nights.
• Willingness to learn Costa Coffee operations and quality standards.

Responsabilidades

• Lead and motivate Cinema Hosts throughout each shift.
• Oversee guest experience across retail, ticketing, ushering, and Costa Coffee operations.
• Ensure Costa Coffee quality and service meet brand standards.
• Deliver excellent service during busy showings and peak releases.
• Maintain high standards across safety, cleanliness, compliance and food handling.
• Run shift briefings and make on-shift operational decisions.
• Coach team members to build skills, confidence and progression.
• Identify opportunities to improve processes and guest satisfaction.

Conocimientos

Leadership

Communication

Problem solving

Safety standards

Flexibility

Descripción del empleo

ODEON is seeking a Cinema Experience Manager to lead a team and bring the buzzing cinema atmosphere to life. You’ll support the Cinema Manager in delivering smooth operations and exceptional guest experiences, from ticketing to Costa Coffee service.

You’ll work in a fast-paced environment, lead a friendly team, and pursue structured development with full training provided. Competitive hourly rates apply with progression after training.