Cinema Experience Lead - Guest Delight & Free Tickets

Odeon Cinemas; Hampstead; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON Cinemas is seeking a Cinema Experience Manager to help lead our team and bring the energy of blockbuster nights to life. You’ll support the Cinema Manager in delivering smooth, memorable operations and guest experiences.

You’ll coach hosts, oversee guest experience across retail, ticketing and ushering, and drive safe, high-quality service during peak showings. Training and development pathways await with perks like free cinema tickets.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• People-first leadership style that supports team growth.
• Strong communication and problem-solving skills in busy settings.
• High standards of safety, service, and operational delivery.
• Flexibility to work evenings, weekends, and late nights; reliable travel to late shifts.

Responsibilities

• Lead and motivate Cinema Hosts across shifts.
• Oversee guest experience in retail, ticketing and ushering.
• Deliver excellent service during busy showings and peak releases.
• Maintain safety, cleanliness, compliance and food handling standards.
• Run shift briefings and make on-shift operational decisions.
• Coach team members to build skills, confidence and progression.
• Identify opportunities to improve processes and guest satisfaction.

Skills

Leadership

Communication

Problem-solving

Safety standards

Flexible schedule

Job description

ODEON Cinemas is seeking a Cinema Experience Manager to help lead our team and bring the energy of blockbuster nights to life. You’ll support the Cinema Manager in delivering smooth, memorable operations and guest experiences.

You’ll coach hosts, oversee guest experience across retail, ticketing and ushering, and drive safe, high-quality service during peak showings. Training and development pathways await with perks like free cinema tickets.