Cinema Experience Lead - Guest Delight & Ops

Odeon Cinemas Ltd; West of England; Híbrido; GBP 19.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free cinema tickets

Food & drink discounts

Wellbeing support

Descripción de la vacante

Odeon Cinemas Ltd is seeking a Cinema Experience Manager to lead and motivate cinema teams, oversee guest experience across all areas, and ensure high service standards during busy showings. You’ll receive full training in cinema operations and leadership, with structured development pathways and benefits.

Flexible, evenings and weekends required. The role offers opportunities to grow into leadership with a commitment to inclusion and a supportive work culture, including perks such as free

Formación

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• A supportive, people-first leadership style.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operational delivery.
• Flexibility to work evenings, weekends, and late nights.
• A safe way to travel to and from late shifts.

Responsabilidades

• Leading and motivating Cinema Hosts throughout each shift
• Overseeing guest experience across all areas; retail, ticketing and ushering
• Delivering excellent service during busy showings and peak film releases
• Maintaining high standards across safety, cleanliness, compliance, and food handling
• Running shift briefings and making on shift‑ operational decisions
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction

Descripción del empleo

Odeon Cinemas Ltd is seeking a Cinema Experience Manager to lead and motivate cinema teams, oversee guest experience across all areas, and ensure high service standards during busy showings. You’ll receive full training in cinema operations and leadership, with structured development pathways and benefits.

Flexible, evenings and weekends required. The role offers opportunities to grow into leadership with a commitment to inclusion and a supportive work culture, including perks such as free