Cinema Experience Lead — People-First Leader (Free Tickets)

Odeon Cinemas; Stafford; Sur place; GBP 19 000 - 21 000; Plein temps

Avantages offerts par ce poste

Free cinema tickets

Food & drink discounts

Wellbeing support

Résumé du poste

Odeon Cinemas is seeking a Cinema Experience Manager to lead the team and shape memorable cinema moments. You’ll oversee guest experience, drive service during busy showings, and maintain safety and cleanliness standards.

You’ll train and mentor staff, run shift briefings, and seek improvements to processes and guest satisfaction. Attractive perks include free cinema tickets, food & drink discounts, and wellbeing support.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• A supportive, people-first leadership style.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operational delivery.
• Flexibility to work evenings, weekends, and late nights.

Responsabilités

• Leading and motivating Cinema Hosts throughout each shift.
• Overseeing guest experience across all areas; retail, ticketing and ushering.
• Delivers excellent service during busy showings and peak film releases.
• Maintaining high standards across safety, cleanliness, compliance, and food handling
• Running shift briefings and making on shift‑ operational decisions.
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Connaissances

Leading teams

People leadership

Communication

Problem solving

Safe operation

Description du poste

Odeon Cinemas is seeking a Cinema Experience Manager to lead the team and shape memorable cinema moments. You’ll oversee guest experience, drive service during busy showings, and maintain safety and cleanliness standards.

You’ll train and mentor staff, run shift briefings, and seek improvements to processes and guest satisfaction. Attractive perks include free cinema tickets, food & drink discounts, and wellbeing support.