Cinema Experience Lead — People, Service & Growth

Odeon Cinemas Ltd; Dundee; Hybrid; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON Cinemas Ltd in the United Kingdom is seeking a Cinema Experience Manager to lead a frontline team and ensure smooth, memorable cinema operations across hosts, retail, ticketing and ushering.

You’ll drive high guest satisfaction, uphold safety and quality standards, and coach staff to grow skills and confidence while working evenings and weekends. Comprehensive training and store perks are provided.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• A supportive, people-first leadership style.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operational delivery.
• Flexibility to work evenings, weekends, and late nights.
• A safe way to travel to and from late shifts.

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift.
• Overseeing guest experience across all areas; retail, ticketing and ushering.
• Delivering excellent service during busy showings and peak film releases.
• Maintaining high standards across safety, cleanliness, compliance, and food handling.
• Running shift briefings and making on shift‑ operational decisions.
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Skills

Team leadership

Communication

Problem-solving

Customer service

Flexibility

Job description

ODEON Cinemas Ltd in the United Kingdom is seeking a Cinema Experience Manager to lead a frontline team and ensure smooth, memorable cinema operations across hosts, retail, ticketing and ushering.

You’ll drive high guest satisfaction, uphold safety and quality standards, and coach staff to grow skills and confidence while working evenings and weekends. Comprehensive training and store perks are provided.