Cinema Experience Leader — Guest Joy & Team Growth

ODEON Cinemas Group; Scotland; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON Cinemas Group is seeking a Cinema Experience Manager to help lead a busy team and deliver memorable guest experiences across all areas, including hospitality, retail and ticketing. You’ll support the Cinema Manager in running smooth operations and coaching staff to improve service standards.

You’ll work in a fast-paced cinema environment with flexible hours, including evenings and weekends, and you’ll benefit from comprehensive training and a clear development pathway within the ODEON

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• Strong communication and problem‑solving skills.
• High standards of safety, service, and operational delivery.

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift.
• Overseeing guest experience across all areas; retail, ticketing and ushering.
• Delivering excellent service during busy showings and peak film releases.
• Maintaining high standards across safety, cleanliness, compliance, and food handling.
• Running shift briefings and making on‑shift operational decisions.
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Skills

Team leadership

Customer service

Communication

Problem solving

Safety standards

Flexibility

Shift management

Job description

ODEON Cinemas Group is seeking a Cinema Experience Manager to help lead a busy team and deliver memorable guest experiences across all areas, including hospitality, retail and ticketing. You’ll support the Cinema Manager in running smooth operations and coaching staff to improve service standards.

You’ll work in a fast-paced cinema environment with flexible hours, including evenings and weekends, and you’ll benefit from comprehensive training and a clear development pathway within the ODEON