Christmas Customer Assistant - Cafe - Trafford Centre

Marks and Spencer; Manchester; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks and Spencer Café in Manchester is seeking a hands-on cafe assistant to deliver five-star service during peak times. You will take and fulfil orders quickly using our digital tools, keep queues moving, and maintain impeccable food safety standards in a fast-paced environment.

Flexibility and calm under pressure are essential, as you’ll work closely with colleagues to ensure smooth operation even during busy periods and adapt to be where needed across the cafe floor.

Qualifications

• Experience in fast-paced cafe environments.
• Ability to handle multiple orders and queues calmly.
• Strong customer service and upselling skills.

Responsibilities

• Take and fulfil cafe orders quickly using our digital tools.
• Maintain food safety standards and cleanliness at all times.
• Assist customers and manage queues to keep service moving smoothly.
• Collaborate with colleagues to deliver five-star service during peak times.

Skills

Customer service

Teamwork

Communication

Stamina

Tools

POS System

Job description

All the details

Work Pattern

• Sunday 12-5
• Tuesday 3-8
• Wednesday 11-5
• Friday 3-8

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressured role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service. Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets. Flexibility is also vital. You'll adapt quickly, working where needed with pace. It's intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas