Christmas Customer Assistant - Cafe - Trafford Centre

Marks & Spencer Plc; Manchester; On-site; GBP 11,000 - 13,000; Full time

Job summary

Marks & Spencer Plc is recruiting for a Café team member in our store in Manchester. This hands-on role demands high‑speed service, composure under pressure, and a commitment to five‑star customer care.

You’ll use digital tools to take and fulfil customer orders quickly, while upholding strict food safety standards. Teamwork and adaptability are essential in this fast‑paced environment, including potential shifts during busy periods.

Qualifications

• Being digitally confident and able to use store tools to take and fulfill orders quickly.

Responsibilities

• Take and fulfil orders quickly and accurately with digital tools.
• Maintain impeccable food safety standards while handling orders and queues.
• Deliver warm, five‑star service under pressure for customers in-store.
• Support colleagues and contribute to a high‑performance team culture, even when busy.
• Be flexible and adapt to operate where needed with pace.

Skills

Digital literacy

Customer service

Job description

Work Pattern

• Wednesday 8-3
• Thursday 10-5
• Saturday 10-17.30

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas