Customer Assistant - Cafe - Trafford Centre

Marks and Spencer; Manchester; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in the Manchester store is seeking a hands-on M&S Café team member to deliver fast, friendly service and five-star experiences during peak times. You will take orders, fulfil them accurately, and keep the café running smoothly in a busy, high-pressure environment.

You’ll be digitally confident, using tools to process orders quickly and ensure food safety while maintaining quality. Flexibility and teamwork are essential as we navigate Christmas demand and extended hours.

Qualifications

• Experience in fast-paced café or retail service.
• Ability to work under pressure and deliver five-star service.
• Digital literacy with point-of-sale tools.

Responsibilities

• Take and fulfil orders quickly to keep customers moving.
• Maintain impeccable food safety standards.
• Serve as a brand ambassador and make product recommendations.
• Support colleagues and adapt to busy periods.

Skills

Customer service

Fast-paced work

Calm under pressure

Digital tools

Job description

All the details

Work Pattern
Sunday 12-17.15
Wednesday 9-5
Thursday 10-18
Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
Flexibility is also vital. You'll adapt quickly, working where needed with pace.
It's intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas