Christmas Customer Assistant - Cafe - Metro Centre

Marks and Spencer; North East; On-site; GBP 17,000 - 21,000; Full time

Job summary

Marks & Spencer Café is seeking a Cafe Customer Assistant to join our team. This is a fast-paced, hands-on role in the M&S Café where customers come to recharge, delivering warm, five-star service.

You'll be a brand ambassador, handling food and drink recommendations, using digital tools to take and fulfil orders quickly, and ensuring the café operates smoothly during peak times while maintaining high food safety standards.

Responsibilities

• Handle orders efficiently in a fast-paced café environment.
• Deliver warm, five-star service to customers.
• Maintain impeccable food safety standards while managing orders and queues.
• Be digitally confident and use tools to take and fulfil orders quickly.
• Support colleagues and adapt to varying shift demands.

Job description

Cafe Customer Assistant,

All the details

Work Pattern

• Sunday: 11:00 - 15:00
• Thursday: 12:00 - 18:30
• Saturday: 12:00 - 16:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas