Christmas Customer Assistant - Café - Trafford Centre

Marks & Spencer Plc; Manchester; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc in Manchester is seeking a café team member for the M&S Café, a hub where customers recharge and enjoy great food and drink.

This hands-on, high-pressure role requires staying calm, delivering warm, five-star service, and being a brand ambassador who can recommend food and drink. You’ll be digitally confident to take and fulfil orders efficiently, maintaining food safety standards and working flexibly with the team to meet demand.

Qualifications

• You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Responsibilities

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

Skills

Brand ambassador

Customer service

Digital literacy

Teamwork

Job description

Work Pattern:
Saturday: 16:00-20:00
Sunday: 12:00-16:00
Tuesday: 10:00-14:00
Friday : 16:00-18.00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas