Christmas Customer Assistant - Café - Trafford Centre

Marks and Spencer; Manchester; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer in Manchester is seeking an energetic M&S Café Assistant to deliver warm, five-star service across high-pressure shifts, including busy Christmas periods.

You’ll be brand ambassador, take and fulfil orders quickly using digital tools, maintain food safety standards, and work with a team to keep the café running smoothly during peak times.

Qualifications

• Brand ambassador delivering warm, five-star service
• Digital confidence and ability to use order-taking tools
• Flexibility to work at pace and handle peak periods

Responsibilities

• Take and fulfil orders quickly using digital tools to keep customers moving
• Maintain impeccable food safety standards while juggling orders and queues
• Provide warm, five-star service and support in a high-pressure cafe environment

Job description

Friday : 16:00-18.00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

All the details
Work Pattern:
Saturday: 16:00-20:00
Sunday: 12:00-16:00
Tuesday: 10:00-14:00
Friday : 16:00-18:00
Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
Flexibility is also vital. You'll adapt quickly, working where needed with pace.
It's intense but, for the right person, incredibly rewarding. Are you ready for it?
#Christmas