Christmas Customer Assistant - Cafe - Lancaster

Marks and Spencer; Lancashire; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks and Spencer is seeking an Operations Assistant for the M&S Café within our Lancashire store. You’ll deliver warm, five‑star service, recommend food and drinks, and help the café run smoothly even during peak periods.

You’ll use digital tools to take and fulfil orders quickly, ensuring fast service while upholding impeccable food safety standards. Flexibility to work additional hours may be required during busy weeks.

Qualifications

• Demonstrates strong customer service skills.
• Understands basic food safety principles and hygiene.
• Able to use digital tools to take and fulfil orders.

Responsibilities

• Act as a brand ambassador delivering warm, five‑star service.
• Use digital tools to take and fulfil orders quickly to keep queues moving.
• Maintain high food safety and cleanliness standards at all times.
• Work with team to keep café operations smooth during busy periods.
• Be flexible to cover shifts and adapt to changing needs.

Skills

Customer service

Food safety

Digital literacy

Job description

Operations Assistant

All the details

Working Pattern

• Monday 12:00-16:00
• Tuesday 12:00-16:00
• Thursday 12:00-16:00
• Friday 12:00-16:00
• Saturday 12:00-16:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it? #Christmas