Christmas Customer Assistant - Cafe - Ashton Moss

Marks & Spencer Plc; Ashton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc in Ashton is hiring for a team-focused cafe assistant in our store. You will be the brand ambassador, delivering five-star service, taking orders quickly using our digital tools, and helping customers find great food and drinks.

The role requires calm delivery under pressure, dedication to food safety, teamwork, and flexibility to work varying shifts, including busy festive periods. If you enjoy fast-paced service and helping customers, this role is for you.

Qualifications

• Experience in fast-paced customer service
• Ability to work calmly under pressure while delivering five-star service
• Willingness to work flexible shifts including weekends

Responsibilities

• Serve customers at the M&S Café and make food and drink recommendations
• Take and fulfil orders quickly using store tools
• Maintain high food safety standards and keep the café area clean
• Work as part of a high-performing team to meet customer needs

Job description

Work Pattern

Sunday 10:00 - 18:00
Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Friday 10:00 - 17:00

'Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.'

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas