Christmas Customer Assistant - Cafe - Torbay

Marks & Spencer Plc; Torquay; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks & Spencer Plc in Torquay is hiring for a hands-on café assistant within our M&S Café, a fast-paced role demanding calm under pressure and a passion for great food and warm service.

You'll act as a brand ambassador, take and fulfil orders swiftly using our digital tools, maintain food safety standards, and support colleagues to deliver five-star service, even during peak times such as the Christmas period.

Qualifications

• Experience in fast-paced cafe or hospitality environments.
• Ability to stay calm under pressure while delivering great service.
• Digital literacy to use order-taking tools and systems.
• Strong communication and customer-facing skills.

Responsibilities

• Take and fulfil orders quickly and accurately.
• Maintain high standards of food safety and cleanliness.
• Deliver five-star service during busy periods.
• Collaborate with team to keep the cafe running smoothly.
• Be flexible and adaptable to peak seasonal hours, including Christmas.

Skills

Customer service

Food safety

Digital tools

Teamwork

Adaptability

Communication

Tools

POS systems

Order fulfilment tools

Job description

Sunday 13:00 - 17:00
Monday 15:00 - 19:00
Thursday 15:00 - 19:00
Friday 15:00 - 19:00
Saturday 15:00 - 19:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

#Christmas