Christmas - Customer Assistant - Cafe - Hedge End

Marks & Spencer Plc; Hedge End; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Plc in our store cafe is hiring for a Christmas season role. You will serve customers, take and fulfil orders, and help keep the café running smoothly during peak times.

The role requires energy, a calm demeanor under pressure, and a commitment to high standards of food safety and customer service. Flexibility to work varied shifts is essential.

Qualifications

• Digital literacy and confidence with order-taking tools.
• Uphold food safety standards and hygiene practices.
• Able to work in a fast-paced, high-pressure environment.
• Strong teamwork and flexible approach to shifts.

Responsibilities

• Take and fulfil orders quickly and accurately.
• Maintain impeccable food safety and cleanliness standards.
• Deliver warm, five-star service even during busy periods.
• Support colleagues to keep the café running smoothly.

Skills

Digital literacy

Customer service

Teamwork

Job description

Wednesday 14:00-19:00
Thursday 14:00-19:00
Friday 14:00-19:00
Saturday 14:00-19:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas