Christmas Customer Assistant - Cafe - Epsom

Marks & Spencer Plc; Epsom; On-site; GBP 18,000 - 23,000; Part time

Job summary

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. It’s intense but, for the right person, incredibly rewarding.

Qualifications

• Be digitally confident with order tools and systems.
• Maintain rigorous food safety standards throughout service.
• Provide warm, five‑star service during peak periods.

Responsibilities

• Take and fulfil orders quickly for customers.
• Maintain impeccable food safety standards while managing orders and queues.
• Deliver five‑star service even when the café is busiest.
• Support colleagues to run a fast-paced café smoothly.
• Be flexible and adapt to where needed to meet customer needs.

Skills

Digital literacy

Food safety

Customer service under pressure

Teamwork

Flexibility

Job description

Work Pattern
Monday 09:30-17:30
Tuesday 09:30-17:30
Wednesday 09:30-17:30
Thursday 09:30-17:30
Saturday 09:30-17:30

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas