Christmas Customer Assistant - Cafe - Exeter

MARKS&SPENCER; Exeter; On-site; GBP 12,000 - 15,000; Full time

Job summary

MARKS&SPENCER is seeking a dynamic cafe team member for our M&S Café, a central hub where customers recharge with great food and drink.

You will be a brand ambassador, delivering warm service, fast order fulfilment, and recommendations while keeping the café running smoothly during busy periods. The role demands calm under pressure, digital tool use, and strong food safety standards.

Qualifications

• Strong customer service experience in a fast-paced environment.
• Ability to stay calm and deliver five-star service under busy periods.
• Willingness to work flexible hours including weekends and peak times.

Responsibilities

• Deliver warm, five-star service to café customers.
• Prepare and serve food and drinks quickly and accurately.
• Use digital tools to take and fulfil orders efficiently.
• Maintain strict food safety standards and clean workstation.
• Support teammates to ensure smooth operation during peak hours.
• Adapt to changing needs and locations within the store.

Skills

Customer service

Working under pressure

Flexibility

Tools

POS system

Job description

Sun 1100-1500

Fri 1100-1500

Sat 1100-1500

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas