Christmas - Customer Assistant - Cafe - Castlepoint

Marks & Spencer Plc; Throop; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc is seeking a café team member to join our store café. You will be a brand ambassador, making confident food and drink recommendations and ensuring the café operates smoothly in busy periods.

You’ll be fast, focused on quality, and committed to delivering five-star service while maintaining safety and hygiene standards. A team-first attitude and flexibility are essential.

Qualifications

• High-paced café environment experience preferred.
• Brand ambassador role delivering five-star service.
• Be digitally confident and able to use tools to take and fulfill orders quickly.

Responsibilities

• Make great food and drink recommendations while ensuring the café operates smoothly.
• Deliver warm, five-star service even during the busiest periods.
• Support colleagues and contribute to a high-performance culture.

Skills

Digital literacy

Customer service

Teamwork

Adaptability

Work under pressure

Job description

Sunday 10:00-16:00
Saturday 11:00-18:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas