Christmas Customer Assistant - Cafe - Torbay

Marks and Spencer; Torquay; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer’s Café in Torquay is seeking team members to provide warm, five-star service while handling orders in a fast-paced setting. You will use POS and digital tools to take and fulfil orders, ensuring food safety and efficiency during peak periods.

Applicants should be comfortable working in a busy retail cafe, collaborating with colleagues, and adapting to varying shift patterns. This role requires a calm, capable approach under pressure.

Qualifications

• Experience in fast-paced customer-facing roles is preferred.
• Ability to handle multiple orders quickly and accurately during busy periods.
• Comfortable using digital tools to take and fulfil orders.

Responsibilities

• Take and fulfil orders quickly using POS and digital tools.
• Maintain high food safety standards while managing queues and orders.
• Deliver warm, five-star service even during peak hours.
• Work with colleagues to ensure smooth cafe operations.
• Be flexible and adapt to changing shifts and tasks as needed.

Skills

Customer service

Work under pressure

Teamwork

Tools

POS system

Digital ordering tools

Job description

Sunday 13:00 - 17:00
Monday 15:00 - 19:00
Thursday 15:00 - 19:00
Friday 15:00 - 19:00
Saturday 15:00 - 19:00,

All the details
Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.