Christmas - Cafe Customer Assistant - Exeter

Marks & Spencer Plc; Topsham; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc is hiring a Cafe Customer Assistant to join the team in our store's café, delivering warm, five-star service and great food and drink recommendations.

Shifts shown: Wed 12:00-16:00, Thurs 12:00-16:00, Sat 12:00-16:00, Sun 12:00-16:00; there may be hours up to full-time during the weeks of 13th and 20th December.

You will be a brand ambassador, handling pace, staying calm, using digital tools to take and fulfil orders, and ensuring food safety while keeping customers moving.

Qualifications

• Brand ambassador delivering warm, five-star service.
• Digitally confident to take and fulfil orders quickly.
• Able to stay calm under pressure during busy periods.
• Flexible and team-oriented with a strong work ethic.

Responsibilities

• Take and fulfil customer orders quickly using digital tools.
• Maintain impeccable food safety standards and keep queues moving.
• Deliver quality food and drink while providing five-star service.
• Support colleagues and adapt to changing priorities during peak times.

Job description

Cafe Customer Assistant

Wed 12:00-16:00, Thurs12:00-16:00 , Sat12:00-16:00

Sun 12:00-16:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas