Christmas Customer Assistant - Café - Torbay

Marks & Spencer Plc; Torquay; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc is seeking a Cafe Customer Assistant to join our in-store cafe team. You’ll be at the heart of the store, taking and fulfilling food and drink orders, while delivering warm, five-star service to customers throughout busy periods.

Being digitally confident is essential as you’ll use our tools to process orders quickly, maintain high food safety standards, and support a fast-paced service environment with teamwork and adaptability.

Qualifications

• Brand ambassador delivering warm, five-star service.
• Digital tools proficiency to take and fulfil orders quickly.

Responsibilities

• Take and fulfil orders quickly using digital tools.
• Maintain food safety standards while handling queues and orders.
• Deliver five-star service during busy periods.
• Support colleagues and contribute to a high-performance team.
• Be flexible and adapt to store needs as required.

Job description

Cafe Customer Assistant

Work Pattern

• Sunday 13:00 - 17:00
• Monday 15:00 - 19:00
• Thursday 15:00 - 19:00
• Friday 15:00 - 19:00
• Saturday 15:00 - 19:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding.

#Christmas