Christmas Customer Assistant - Cafe - Torbay

MARKS&SPENCER; Torquay; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer is hiring for the M&S Café team in-store. This fast-paced, high-pressure role focuses on delivering warm, five-star service and great food and drink recommendations while keeping the café running smoothly even at peak times.

You will act as a brand ambassador, use our digital tools to take and fulfil orders quickly, maintain food safety standards, support colleagues, and adapt as needed across shifts during the Christmas period.

Qualifications

• Ability to work in a fast-paced cafe environment and handle pressure.
• Strong customer service mindset and brand ambassador skills.
• Digital literacy with familiarity using order-taking tools.

Responsibilities

• Deliver warm, five-star service in the M&S Café.
• Make food and drink recommendations and keep the café running smoothly during busy periods.
• Take and fulfil orders quickly using digital tools while maintaining food safety standards.
• Support colleagues and contribute to a high-performance team culture, even under pressure.
• Adapt to changing locations and shifts as needed during peak times.

Job description

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas