Christmas Customer Assistant - Cafe - Meadowhall

Marks & Spencer Plc; Sheffield; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc in Sheffield invites you to join the M&S Café team, the heart of our store. This is a hands-on, high‑pressure role requiring calm, fast service and a focus on quality.

You will help customers with recommendations and ensure smooth café operations during busy periods. You’ll use digital tools to take and fulfil orders quickly, uphold strict food safety standards, and contribute to a high‑performance team focused on delivering five‑star service.

Responsibilities

• Take and fulfil customer orders quickly and accurately.
• Maintain impeccable food safety and cleanliness standards.
• Deliver warm, five-star service even during peak periods.
• Support colleagues and work as part of a high‑performing team.
• Be flexible to work where needed and adapt to changing demand.

Job description

Work Pattern

Week 1
Sunday: 10:30-14:30
Tuesday: 11:30-18:00
Thursday: 12:30-19:00

Week 2
Monday: 12:30-19:00
Thursday: 12:30-19:00
Saturday: 11:00-15:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas