Christmas - Customer Assistant - Cafe - Meadowhall

Marks and Spencer; Sheffield; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer in Sheffield is looking for a hands-on cafe assistant to deliver warm, five‑star service in a fast‑paced environment. You’ll be a brand ambassador, making great food and drink recommendations while keeping the café running smoothly.

Being digitally confident is essential; you’ll use our tools to take and fulfil orders quickly, maintain impeccable food safety standards, and support colleagues during busy periods.

Qualifications

• Ability to stay calm under pressure in a busy café.
• Hands-on, customer‑facing role requiring speed and accuracy.
• Willingness to work across multiple shifts, including busy periods.

Responsibilities

• Take and fulfil orders quickly using our digital tools.
• Maintain impeccable food safety standards while handling orders.
• Deliver five‑star service during peak hours.
• Support colleagues to keep the café running smoothly.
• Adapt flexibly to changing shift requirements.

Skills

Customer service

Digital literacy

Teamwork

Food safety awareness

Job description

All the details

Work Pattern

Wk1

Tues 1130-1800

Wed 1230-1900

Sat 1000-1400

Wk 2

Sun 1100-1500

Tues 1230-1900

Wed 1130-1800

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

Are you ready for it?

#Christmas