Christmas Customer Assistant - Cafe - Nottingham

Marks and Spencer; Nottingham; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer in our store is recruiting for a Cafe Customer Assistant to join the M&S Café, the heart of the store. This is a hands-on, high-pressure role where you deliver warm, five-star service and recommend great food and drinks.

You’ll work with a flexible pattern, including evenings or weekends, and use our digital tools to take and fulfil orders quickly. You’ll stay calm under pressure, uphold food safety standards, and support the team to keep the cafe running smoothly.

Qualifications

• Experience in delivering high-quality customer service in a fast-paced environment.
• Ability to stay calm and friendly under pressure.
• Digitally confident and able to use ordering tools.

Responsibilities

• You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly.
• Being digitally confident, you’ll use our tools to take and fulfil orders fast.
• Maintain impeccable food safety standards while juggling orders and queues.
• You’ll be fast and relentlessly focused on delivering quality under pressure while delivering five-star service.
• Teamwork matters and you’ll support colleagues to meet customer needs.
• Flexibility is vital and you’ll adapt quickly, working where needed with pace.
• It’s intense but rewarding for the right person.

Skills

Customer service

Teamwork

Flexibility

Job description

Wednesday 10:00 - 18:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

Cafe Customer Assistant,

All the details

Work Pattern

Week 1

• Tuesday 10:00 - 18:00
• Thursday 930-1730
• Saturday 10:00 - 18:00

Week 2

• Sunday 9:00 - 17:00
• Tuesday 10:00 - 18:00
• Wednesday 10:00 - 18:00

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas