Christmas Customer Assistant - Cafe - Crystal Peaks Sheffield

Marks and Spencer; Sheffield; On-site; GBP 12,398,000 - 16,531,000; Part time

Job summary

Marks & Spencer in Sheffield is hiring for a fast-paced café role. You’ll greet customers, recommend great food and drink, take orders and ensure the café runs smoothly during busy shifts.

You’ll use digital tools to process orders quickly, keep queues moving, and uphold strict food safety standards. Teamwork, flexibility, and resilience under pressure are essential for success.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to handle busy periods with composure.
• Weekend and Friday-Sunday availability is beneficial.

Responsibilities

• Greet customers and take orders with a friendly, professional manner.
• Make food and drink recommendations to customers and upsell where appropriate.
• Operate the café efficiently to keep queues moving and service quick during peak times.
• Maintain high standards of food safety and cleanliness at all times.
• Support colleagues and contribute to a high‑performance, fast-paced team culture.

Skills

Customer service

Cash handling

Food safety

Job description

All the details

Work Pattern

Friday: 09:00 - 13:00

Saturday: 13:00 - 17:00

Sunday: 10:00 - 14:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas