Christmas Customer Advisor - Zone A

Boots Opticians; Stockton-on-Tees; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading pharmacy and retail chain is seeking a Christmas Customer Assistant for their Stockton On Tees store. This temporary role involves greeting customers, providing product advice, and supporting store operations. Ideal candidates will have strong customer service skills and be available to work during busy retail periods. Opportunities for career development are available post-season.

Benefits

Generous employee discounts

Access to free, 24/7 counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays including Black Friday week and weekend.
• Comfortable approaching customers and providing a personalised experience.
• Ability to balance customer care with daily shopfloor and operational tasks.
• Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
• Collaborative, one-team mindset to help meet store goals.
• On your feet, standing, walking and lifting.

Responsibilities

• Offer thoughtful advice and recommend products to customers.
• Involved in wrapping up purchases and supporting self-checkout systems.
• Keep shelves full for customers during the busy season.
• Ensure every area looks its best.
• Assist with deliveries and online orders as needed.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

The salary for this role is £12.40 per hour. The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that keeps customers coming back all year round. This role is a temporary contract, with potential for a permanent role later depending on local opportunities.

About the role

You will work in a Boots store and report to the Assistant or Store Manager, and your responsibilities will include:

• Customer Interaction: You\'ll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience.
• Till Operation: You\'ll be involved in wrapping up purchases at the counter or supporting self-checkout systems with energy and efficiency.
• Stock Management: You\'ll keep shelves full so customers can find what they need during the busiest shopping season.
• Store Presentation: Ensure every area looks its best.
• Online order support: You may assist with deliveries, picking and packing for online orders as needed.

What you\'ll need to have

Full training is provided, but these are essential skills or experience needed to succeed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience.
• Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
• Team Player: Collaborative, one-team mindset to help meet store goals.
• Physical Stamina: On your feet, standing, walking and lifting.
• Brand Ambassador: Enthusiasm for Boots ethos, products and services.

Desirable experience

Desirable experience (not essential):

• Experience in a retail or customer-facing environment
• Familiar with Boots products and services

Career development

There are opportunities to continue your career with us, whether you progress within retail or pharmacy, move into store leadership, or join our Support Office. Some success stories may be available to view on our site.

Benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health
• Maternity/Paternity/Adoption gift card

Additional benefits available; details at Boots jobs rewards. Exclusions may apply; salary estimates on third-party sites are not provided or endorsed by Boots.

Why Boots

We are an equal opportunity employer committed to inclusivity and providing a positive working environment for all.

What\'s next

If you\'re ready to make someone\'s day, apply now. If your application is successful, we will contact you to attend an in-person interview within 14 days. We can provide reasonable adjustments to help you be at your best during the application process.

Need To Know

We are recruiting Christmas Customer Advisors for our Stockton On Tees, Teeside Retail Park store. We are looking for candidates to start from September onwards with various shift patterns available. Shift patterns may include weekends, evenings, and other variations. The advert may close when requirements are met.