Christmas Customer Advisor - Zone A

Boots Opticians; Hull and East Yorkshire; On-site; GBP 60,000 - 80,000; Part time

Job summary

A retail company is seeking Christmas Customer Assistants in Hull for a busy festive season. The role involves greeting customers, offering advice, and managing stock. Candidates should be customer-focused, team players, and capable of handling operational tasks. Flexibility to work during peak festive hours is essential, alongside a passion for delivering excellent service.

Benefits

Generous employee discounts

Access to 24/7 counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Availability to work Bank Holidays including Christmas Eve and New Year’s Day.
• Experience in a retail or customer-facing environment is desirable.

Responsibilities

• Offer thoughtful advice and recommend products.
• Assist with purchases and support self-checkouts.
• Keep shelves full and ensure store presentation.
• Assist with online order deliveries and packing.

Skills

Customer Service Skills

Operational Tasks

Tech-Savvy

Team Player

Physical Stamina

Job description

Overview

The salary for this role is £12.40 per hour. The festive season at Boots is a busy and exciting time, and this Christmas Customer Assistant role puts you at the heart of the action—greeting customers, offering product and gift advice, and creating memorable experiences that encourage customer visits all year round. This is a temporary contract, with potential for a permanent role later depending on local opportunities.

About the role

You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities will include:

• Customer Interaction: Offer thoughtful advice, recommend products and highlight offers to ensure a positive shopping experience.
• Till Operation: Assist with purchases at the counter and support self-checkouts, bringing energy and efficiency to transactions.
• Stock Management: Keep shelves full so customers can find what they need, especially during the peak season.
• Store Presentation: Help ensure the store areas look their best.
• Online order support: You may assist with deliveries, picking and packing for online orders as needed.

What you’ll need to have

Full training is provided, with essential skills/experience including:

• Availability to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience.
• Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
• Team Player: Collaborative, one-team mindset.
• Physical Stamina: Able to be on your feet, standing, walking and lifting.
• Brand Ambassador: Enthusiasm for Boots ethos, products and services.

Desirable experience (not essential):

• Experience in a retail or customer-facing environment.
• Familiar with Boots products and services.

Career development

There are opportunities to progress within retail or pharmacy, move toward store leadership, or join our Support Office. Check out success stories here.

Our benefits

• Generous employee discounts
• Access to 24/7 counselling and support through TELUS Health
• Maternity/Paternity/Adoption gift card

Other benefits are available. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Salary estimates on third-party sites are not provided or endorsed by Boots.

Why Boots: We foster an inclusive, equal opportunity workplace where everyone can be themselves and reach their full potential.

What’s next

If you’re ready to make a difference, apply now. If your application is successful, you will be contacted to attend an in-person interview within 14 days. We can provide reasonable adjustments during the application and interview process to help you perform at your best.

Need To Know

We are recruiting Christmas Customer Advisors for our Hull, St Stephens Shopping Centre store. Start dates from 22 September with a variety of shifts available (sun–sat, 7am to 6:30pm). We will close the advert when we have met our requirements.