Christmas Customer Advisor - Zone A

Boots Opticians; Carlisle; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail chain in Carlisle is seeking a Christmas Customer Assistant to enhance customer experience during the festive season. Responsibilities include greeting customers, managing till operations, and maintaining stock levels. Applicants should possess strong customer service skills and be available during Bank Holidays. This temporary position may lead to future opportunities within the company. Competitive hourly pay and employee discounts are offered.

Benefits

Generous employee discounts

Access to 24/7 counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays including peak shopping days.
• Comfortable approaching customers and providing personalized experiences.
• Ability to balance customer care with operational tasks.

Responsibilities

• Offer thoughtful advice and recommend products.
• Wrap up purchases at the counter or support self-checkouts.
• Keep shelves full and assist with online orders.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

The salary for this role is £12.40 per hour. This is a temporary Christmas Customer Assistant role at Boots during the festive season, with potential for a permanent role later depending on local opportunities. The role involves greeting customers, offering product and gift advice, and helping create a positive shopping experience that encourages repeat visits throughout the year.

About the role

You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities include:

• Customer Interaction: Offer thoughtful advice, recommend products and highlight offers to ensure an enjoyable shopping experience.
• Till Operation: Wrap up purchases at the counter or support self-checkout, delivering energy and efficiency in transactions.
• Stock Management: Keep shelves full so customers can find what they need during the peak season.
• Store Presentation: Ensure every area looks its best.
• Online order support: May assist with deliveries, picking and packing for online orders as needed.

What you’ll need to have

Full training is provided, but these are the essential skills or experience needed to succeed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience
• Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks
• Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts
• Team Player: Collaborative, one-team mindset
• Physical Stamina: Able to stand, walk and lift as required
• Brand Ambassador: Enthusiasm for Boots ethos, products and services

Desirable experience

Experience in a retail or customer-facing environment and familiarity with Boots products and services are welcome but not essential.

Career development

There are opportunities to progress within retail or pharmacy, move toward store leadership, or join our Support Office. Some success stories are available to read online.

Benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health
• Maternity/Paternity/Adoption gift card

Find out more about benefits at Boots jobs rewards. Exclusions may apply; eligible roles only. Salary estimates on third-party sites are not provided or endorsed by Boots.

Why Boots

We foster an inclusive working environment and are proud to be an equal opportunity employer. We value diversity and aim to provide a positive workplace for all. We work to change for the better with you.

What’s next

If you’re ready to make someone’s day and make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within the next 14 days. We can provide reasonable adjustments to support your application and interview process.

Need to Know

We are recruiting Christmas Customer Advisors for our Carlisle, English Street store. Start dates are from October onwards. A variety of shifts are available, including weekends. Exact shift patterns will be discussed at interview. The advert may close once requirements are met.

Location details
Address: 43-49 English Street, Carlisle, Cumbria, UK