Christmas - Cafe Customer Assistant - Exeter

Marks and Spencer; Exeter; On-site; GBP 17,000 - 21,000; Part time

Job summary

Marks & Spencer’s Café in Exeter seeks a proactive Cafe Customer Assistant to join the team, delivering warm, five‑star service while handling fast-paced orders. You’ll be the brand ambassador, using digital tools to keep customers satisfied and the queue moving.

The role requires staying calm under pressure, maintaining food safety standards, and supporting colleagues across shifts during peak times. A flexible, team‑oriented attitude is essential.

Qualifications

• Digital tools used to take and fulfill orders quickly.
• Maintain impeccable food safety standards.
• Deliver warm, five‑star service under pressure.
• Support colleagues and adapt to a high‑performance cafe environment.

Responsibilities

• Take and fulfil orders using digital tools to keep customers moving.
• Ensure cafe operations run smoothly during busy periods.
• Provide five‑star service and friendly guidance on food and drinks.

Skills

Digital literacy

Customer service

Under pressure

Teamwork

Loyalty to brand

Job description

All the detailsWed 12:00-16:00, Thurs12:00-16:00 , Sat12:00-16:00

Cafe Customer Assistant, All the detailsWed 12:00-16:00, Thurs12:00-16:00 , Sat12:00-16:00 Sun 12:00-16:00 Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. #Christmas