Christmas Customer Assistant - Cafe - Exeter

Marks & Spencer Plc; Topsham; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc in Topsham is seeking a Café Customer Assistant to join our store café team during the busy festive period. This is a hands-on role requiring pace, composure under pressure and a commitment to five-star service while recommending great food and drinks.

You’ll be digitally confident, using our tools to take and fulfill orders quickly, maintain food safety standards, and support colleagues to keep the cafe running smoothly even at peak times.

Qualifications

• Front-line service experience in food retail preferred.
• Ability to work quickly while maintaining quality.
• Comfort with digital ordering tools.
• Flexibility to work varied hours during holidays.

Responsibilities

• Assist customers with orders and recommendations.
• Process orders quickly and accurately.
• Maintain high food safety standards.
• Support teammates to manage busy periods.
• Adapt to changing shifts and locations as needed.

Skills

Customer service

Digital literacy

Teamwork

Tools

POS system

Job description

Cafe Customer Assistant

Sun 1100-1500
Fri 1100-1500
Sat 1100-1500

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas