Christmas – Customer Assistant – Cafe – Oxford

Marks and Spencer; Oxford; Vor Ort; GBP 1.240.000 - 1.653.000; Vollzeit

Zusammenfassung

Marks & Spencer in Oxford is seeking a cafe team member to join the M&S Café, a hub where customers recharge with great food and drink. You will be a brand ambassador, serving customers quickly and maintaining five-star service even during the busiest periods.

You should be digitally confident, able to use ordering tools, and work well in a high-pressure, fast-paced environment while supporting colleagues across the cafe team.

Qualifikationen

• Experience in a fast-paced cafe environment.
• Proficiency with order-taking tools and digital systems.
• Commitment to delivering five-star customer service.

Aufgaben

• Take and fulfil orders quickly to keep customers moving.
• Maintain high food safety standards and cleanliness.
• Ensure smooth cafe operations during peak periods, especially around Christmas.
• Provide warm, friendly service that reflects the Marks & Spencer brand.

Kenntnisse

Digital literacy

Customer service

Teamwork

Adaptability

Under pressure

Tools

POS system

Jobbeschreibung

All the details

All the details
Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.
Christmas Only: Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
  

It’s intense but, for the right person, incredibly rewarding.#Christmas