Christmas Customer Assistant - Cafe - Exeter

Marks and Spencer; Exeter; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer Exeter is seeking a cafe team member to join the M&S Café, delivering five-star service in a fast-paced environment. You will be a brand ambassador, helping customers with food and drink recommendations while keeping the café running smoothly during peak times.

The role requires calm under pressure, teamwork, and flexibility to work across shifts. Evening and weekend availability is valuable for busy periods, especially around the Christmas season.

Responsibilities

• Being digitally confident is essential; use our tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards while juggling orders and queues.
• You will be a brand ambassador, making great food and drink recommendations while ensuring the cafe operates smoothly, even during the busiest periods.

Job description

Sat 1100-1500

Sun 1100-1500

Fri 1100-1500

Sat 1100-1500

All the details

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas