Christmas - Customer Assistant - Cafe - Hedge End

Marks and Spencer; Hedge End; On-site; GBP 12,398,000 - 15,154,000; Part time

Job summary

Marks & Spencer in the United Kingdom is recruiting for the M&S Café during the festive season. This hands-on role requires you to work Wed 14:00-19:00, Thu 14:00-19:00, Fri 14:00-19:00 and Sat 14:00-19:00, staying calm under pressure to deliver warm, five-star service.

You will be a brand ambassador, recommending food and drinks, and ensuring the café runs smoothly at peak times. Use our POS tools to take and fulfil orders quickly, maintain impeccable food safety standards, support colleagues,

Qualifications

• Digital literacy and confident with tech tools.
• Customer service experience, courteous and proactive.
• Teamwork and flexibility in a fast-paced setting.
• Experience with POS systems is a plus.

Responsibilities

• Take and fulfil orders quickly using the POS system.
• Maintain food safety standards while managing orders and queues.
• Deliver five-star service under pressure during peak periods.
• Support colleagues and contribute to a high-performance cafe culture.
• Be flexible and ready to work where needed.

Skills

Digital literacy

Customer service

Teamwork

POS system experience

Tools

POS systems

Job description

All the details

• Wednesday 14:00-19:00
• Thursday 14:00-19:00
• Friday 14:00-19:00
• Saturday 14:00-19:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it? #Christmas