Christmas - Customer Assistant - Cafe - Newbury

Marks & Spencer Plc; Newbury; Presencial; GBP 17 000 - 21 000; Tempo parcial

Resumo da oferta

Marks & Spencer Plc is seeking team members for the M&S Café to deliver fast, friendly service in a high-pressure retail environment. You will take and fulfil orders with a digital toolkit, ensure food safety, and support colleagues to keep the cafe running smoothly during busy periods.

Ideal candidates are digitally confident, team players, and able to stay calm under pressure while delivering five-star customer service. Flexible scheduling is expected to meet seasonal demand.

Qualificações

• Strong customer service and communication skills.
• Ability to work quickly and accurately in a fast-paced environment.
• Comfortable using POS and order fulfilment tools.
• Maintains high food safety standards at all times.

Responsabilidades

• Take and fulfil customer orders efficiently.
• Maintain clean and safe café area and food handling.
• Provide five-star service during peak periods.
• Support team members and adapt to in-store needs as required.

Conhecimentos

Customer service

Teamwork

Under pressure

Digital literacy

Ferramentas

POS system

Order fulfilment tools

Descrição da oferta de emprego

SAT 12.00-20.00
SUN 10.30-18.30

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas