Christmas - Customer Assistant - Cafe - Plymouth

Marks and Spencer; Plymouth; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks and Spencer in Plymouth is recruiting for our busy M&S Café. This hands-on role involves delivering warm, five-star service during peak times, while helping customers choose great food and drinks.

You’ll be a brand ambassador, using digital tools to take orders quickly, maintain top food safety standards, and support colleagues to keep the café running smoothly even when it’s busy.

Flexibility and teamwork are essential as you may be asked to work additional full-time hours in busy weeks.

Qualifications

• Hands-on cafe role in a fast-paced environment.
• Ability to stay calm under pressure while delivering friendly service.
• Strong focus on food safety and quality standards.

Responsibilities

• Take and fulfil orders quickly using our digital tools.
• Maintain clean, well-presented café area and stock levels.
• Deliver five-star service even during busy periods.
• Support team to ensure smooth café operations.

Skills

Digital literacy

Customer service

Teamwork

Food safety awareness

Fast-paced service

Job description

All the details

Wk 1

Sun 10:00-17:00

Wed 11:00-18:00

Fri 11:00-18:00

Wk 2

Tue 11:00-18:00

Wed 11:00-18:00

Sat 10:30-18:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge.

This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding.