CHLH/2512/06 Cafe Assistant

High Life Highland; Inverness; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local charitable organization in Inverness is seeking a dedicated individual for a customer service role focused on food preparation and service. Responsibilities include promoting a positive culture, ensuring excellent customer experiences, and adhering to food safety standards. The ideal candidate will have experience in a similar role, knowledge of food hygiene practices, and be willing to work flexible hours, including evenings and weekends. This position supports the charity in making life better for the community.

Qualifications

• Experience in customer service with a focus on food and beverage.
• Knowledge of food safety regulations like HACCP/Cooksafe.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Promote a positive workplace culture and customer experience.
• Serve food and beverages with a focus on hygiene and presentation.
• Maintain cleanliness and ensure compliance with safety regulations.

Skills

Customer care

Food safety knowledge

Cash handling

Team collaboration

Job description

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
• Provide a warm, professional welcome to all customers and visitors, creating a memorable experience through excellent customer care, attentiveness, and efficiency.
• Prepare and serve food and beverages to the highest hygiene and presentation standards in a timely manner.
• Maintain exemplary cleanliness throughout café, preparation areas and seating area, always ensuring the highest standards of hygiene.
• To have or gain certificated knowledge of food safety standards, i.e. HACCP/Cooksafe and allergen legislation and implement policies accordingly.
• To ensure all records are updated in accordance with policies.
• To have a knowledge of stock rotation, ordering and correct storage
• Have experience of Cash handling and reconciliation.
• Pursue continuous professional development and contribute to the continuous improvement of IMAG and High Life Highland as a whole.
• Attend and undertake any training online or in person
• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the IMAG team.
• Work on a rota basis, including evenings, weekends and bank holidays ensuring you are up to date with rostered shifts and give advance notice of any leave requests for consideration.
• Undertake all tasks in accordance with High Life Highland policies and procedures including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken