Childrens Booking Office Administrator

NHS; Wrexham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Wrexham is seeking an enthusiastic individual to provide administrative support within Children's Services. The role requires a strong knowledge of Patient Administration Systems and the ability to manage responsibilities effectively in a busy environment. It is essential that the candidate speaks Welsh. The ideal applicant should have previous experience in a booking or reception role, with a positive attitude and good organizational skills.

Qualifications

• Previous experience in booking, secretarial or reception role.
• Previous NHS experience.

Responsibilities

• Provide an accurate and prompt administrative function for booking services.
• Act as first point of contact for all enquiries and referrals into the service.

Skills

Excellent working knowledge of Patient Administration Systems

Able to use Word/Excel/SharePoint/Email/Outlook

Good organisational skills

Able to manage paper/electronic diaries effectively

Good clerical and prioritising skills

Communicate with a multi-disciplinary team

Positive and enthusiastic attitude

Education

GCSE standard in English and Maths

Job description

The ability to speak Welsh is essential for this post.

An exciting opportunity has arisen within the Booking Office in Children's Services East.

We are looking to recruit an enthusiastic, motivated person, who will provide accurate and effective administrative support, for Children and Young People in the East area.

The candidate will ideally have a thorough knowledge and understanding of the services provided by the Childrens services and have a clear understanding of waiting list principles, or have previous knowledge and experience using WPAS for waiting lists and Refer to Treatment pathways (RTT). The successful candidate will be well‑organised, self‑motivated and able to work well as a member of a busy team.

Main duties of the job

To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service.

To be part of a cohesive and integrated admin function to the service. Provide 'first point of access' administration for all referrals into the Children's Booking Centre. Act as first point of contact for all enquiries and referrals into the service.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• GCSE standard in English and Maths

Experience

• Previous experience in booking, secretarial or reception role
• Previous NHS experience

SKILLS and KNOWLEDGE including those physical skills necessary for the post.

• Excellent working knowledge of Patient Administration Systems
• Able to use Word/Excel/ SharePoint/Email/Outlook
• Able to manage paper/ electronic diaries effectively
• Good clerical and prioritising skills
• Good organisational skills
• Ability to meet deadlines
• Knowledge of WPAS, Previous customer service contact
• Experience in all office procedures within an NHS environment
• Able to work on own initiative, whilst understanding the need to seek advice from seniors when necessary
• Able to work as part of a team
• Able to work in a busy environment
• Positive and enthusiastic attitude
• Able to cope under pressure
• Ability to communicate with a multi-disciplinary team include staff, visitors and patients
• Flexible to work across bases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.