Childrens Booking Office Administrator

NHS; Wrexham; On-site; GBP 25,000 - 27,000; Full time

Job summary

A prominent health organization in Wales is seeking an enthusiastic individual to provide essential administrative support in Children’s Services. The role requires effective communication skills in Welsh and prior experience in booking or receptionist roles. Responsibilities include facilitating appointment bookings and acting as the first contact for referrals. The ideal candidate will possess good organizational skills and have knowledge of Patient Administration Systems. Join a dedicated team supporting the health of children and young people in North Wales.

Qualifications

• Previous experience in booking, secretarial or reception role.
• Waiting List experience.

Responsibilities

• Provide an accurate and prompt administrative function to facilitate appointment booking.
• Act as first point of contact for all enquiries and referrals.

Skills

Welsh speaker Level 3-5

Excellent working knowledge of Patient Administration Systems

Able to use Word/Excel/SharePoint/Email/Outlook

Good clerical and prioritising skills

Good organisational skills

Ability to meet deadlines

Education

GCSE standard in English and Maths

Tools

Patient Administration Systems

Word

Excel

SharePoint

Email

Outlook

Job description

Job Summary

The ability to speak Welsh is essential for this post.

An exciting opportunity has arisen within the Booking Office in Children’s Services East.

We are looking to recruit an enthusiastic, motivated person, who will provide accurate and effective administrative support, for Children and Young People in the East area.

The candidate will ideally have a thorough knowledge and understanding of the services provided by the Childrens services and have a clear understanding of waiting list principles, or have previous knowledge and experience using WPAS for waiting lists and Refer to Treatment pathways (RTT). The successful candidate will be well‑organised, self‑motivated and able to work well as a member of a busy team.

Responsibilities

To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service.

To be part of a cohesive and integrated admin function to the service. Provide 'first point of access' administration for all referrals into the Children's Booking Centre. Act as first point of contact for all enquiries and referrals into the service.

About Us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job Details

Date posted: 15 December 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £25,313 to £26,999 a year per annum

Contract: Permanent

Working pattern: Full‑time

Reference number: 050-AC839-1225W

Job location: Wrexham Maelor Hospital, Croesnewydd Road, Wrexham, LL13 7TD

Qualifications

• GCSE standard in English and Maths

Desirable Qualifications

• ECDL qualified

Experience

• Previous experience in booking, secretarial or reception role
• Waiting List experience

Desirable Experience

• Previous NHS experience

Skills and Knowledge

• Excellent working knowledge of Patient Administration Systems
• Able to use Word/Excel/SharePoint/Email/Outlook
• Able to manage paper/electronic diaries effectively
• Good clerical and prioritising skills
• Good organisational skills
• Ability to meet deadlines
• Welsh speaker Level 3-5

Desirable Skills and Knowledge

• Knowledge of WPAS, Previous customer service contact
• Experience in all office procedures within an NHS environment

Personal Qualities

• Able to work on own initiative, whilst understanding the need to seek advice from seniors when necessary
• Able to work as part of a team
• Able to work in a busy environment
• Positive and enthusiastic attitude
• Able to cope under pressure
• Ability to communicate with a multi-disciplinary team including staff, visitors and patients

Desirable Personal Qualities

• Flexible to work across bases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer Details

Betsi Cadwaladr University Health Board

Address: Wrexham Maelor Hospital, Croesnewydd Road, Wrexham, LL13 7TD

Employer Website

https://bcuhb.nhs.wales/train-work-live/

Application Process

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Job description and Person Specification are attached in supporting documents or can be viewed by clicking Apply now to view in Trac.