Children and Young Peoples Experience Lead Officer

Betsi Cadwaladr University Health Board; United Kingdom; On-site; GBP 36,000 - 45,000; Full time

Job summary

A healthcare organization in North Wales is seeking a Children and Young Peoples Experience Lead Officer. This full-time position involves working across children's services and leading improvements in patient experience. The ideal candidate will possess excellent communication and leadership skills, with experience in healthcare settings. Responsibilities include engaging with children, young people, families, and professionals to ensure compassionate care. Applicants should ideally hold a degree and have experience in managing complaints and working with additional learning needs. A willingness to travel is required.

Qualifications

• Educated to degree level or working towards with substantial experience in healthcare/social care.
• Practical experience of managing complaints in NHS.
• Experience with children and young people with additional learning needs.

Responsibilities

• Engage with patients and service users to improve care pathways.
• Work alongside patient experience colleagues to enhance children's services.
• Manage projects and support regional work-streams.

Skills

Excellent communication skills

Organisational skills

Effective report writing

Leadership skills

Analytical ability

Education

Degree level education or working towards

Masters level qualification or working towards

ECDL qualification or equivalent

Counselling qualification

Job description

Children and Young Peoples Experience Lead Officer

We are recruiting a Band 7, Children's Regional Patient Experience Lead to work across the Health Board in all three geographical areas (six counties). This post is permanent and full time.

The post holder will work across children's services and have a thematic lead for children's learning disabilities services. The post holder will be required to work closely with children, young people, families/carers and professionals and will need to demonstrate compassionate leaderships skills, which are respectful and empower the rights of the child.

The post holder will work alongside the two existing patient experience leads to support regional and national work-streams including the BCUHB Children's Charter, NYTH/NEST Framework and No Wrong Door Recommendations.

Main duties of the job

BCUHB is committed to engaging with our patients and service users to listen and learn from their experiences to become improvement focused on care pathways. To support this commitment, we are looking for an enthusiastic, motivated and innovative individual to join our Children's Learning Disability service to work alongside Patient Experience colleagues in CAMHS services and Neurodevelopmental Services.

You are expected to have excellent communication skills, have the ability to work on your own initiative, problem solve, prioritise your workload, manage projects and meet agreed deadlines.

For more information please contact:

Wendy Pinder, Deputy Head of Nursing, CAMHS, ND and LD East Jane Berry, CAMHS Patient Experience Lead - [e-mail]

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• oEducated to degree level or working towards with substantial experience of working within a healthcare/social care setting.
• oMasters level qualification or working towards relevant to healthcare.
• oECDL Qualification or equivalent level of experience
• Counselling qualification

Experience

• Practical experience of managing complaints in NHS
• Experience of undertaking audit work and patient satisfaction surveys/focus groups.
• Experience of writing reports for Senior Managers
• Experience of managing and developing internal communications.
• Line and project management experience
• Experience of working in a customer orientated environment
• Experience of using social media and telemedicine as part of enhancing patient experience and outcomes.
• Experience of working with children and young people with additional learning needs

Skills

• Evidence of good organisational skills.
• Excellent communication and interpersonal skills
• Effective report writing skills
• Proven analytical ability and evaluation skills
• Effective leadership skills demonstrated at a senior level
• Evidence of knowledge and application of consent, data protection, patient confidentiality and risk management with Health and Safety issues.
• Ability to chair highly complex /highly emotional meetings.
• Able to make decisions based on highly complicated and sometimes incomplete information
• Demonstrate strategic awareness
• Able to interpret statistical information
• Able to use a range of software packages

Attributes

• Proven ability to be a self starter, with high personal motivation and inspire team players.
• Able to work under pressure and to tight deadlines
• Modern vision for patient care and MDT working.
• High personal standards of performance and professionalism.
• Caring, responsive, objective and unbiased when responding to concerns, views and feedback.
• Demonstrates flexibility in working environment
• Able to undertake home visits to meet with complainants, or meet with advocates outside Health Board premises.
• Team player.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

To be confirmed upon appointment but travel across the region is required

To be confirmed upon appointment but travel across the region is required